Digital technology use among disadvantaged Australians: implications for equitable consumer participation in digitally-mediated communication and information exchange with health services
Newman, Lareen Ann
Biedrzycki, Katherine Rebecca
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The considerable variation in ICT access and use within lower income and disadvantaged groups must be acknowledged and accommodated by health initiatives and services when delivering digitally-mediated consumer-provider interaction, online health information, or online self-management of health conditions. If services require consumers to participate in digitally-mediated communication exchange, then we suggest they might support skills and technology acquisition, and/or provide non-ICT alternatives, in order to avoid exacerbating health inequities.