Integrated care: What can be done at the micro level to influence integration in primary health care?
Lunnay, Belinda Kate
Bywood, Petra Teresia
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Consumers require health services that meet their needs, are connected and well-integrated. They want to experience ‘one health system’ regardless of service structure, funding or governance. The provider-patient interface is the critical environment in which the needs and expectations of both providers and patients are considered.