How do integrated care initiatives impact on consumer experience?
Bywood, Petra Teresia
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Purpose: This study explores how a knowledge exchange organisation has assisted its policy, practice, research and consumer stakeholders to cross borders in PHC. Theory: Knowledge exchange includes information management, linkage, capacity development, and support. Knowledge exchange bases its practice on exchanging information and knowledge in the most appropriate format with the right people at the most suitable time. Methods: We describe the knowledge exchange methods used by this organisation and illustrate how well they have been taken up by our stakeholders. Findings: In the 5 year period (2007-2011), this organisation has enhanced an extensive searchable website, convened 5 national conferences, produced weekly eBulletins and bi-monthly newsletters, published short papers on current PHC topics plus reviews on policy relevant issues, and created online fact sheets on how to carry out knowledge exchange. In addition, we have developed a publicly available online searchable register of research and researchers. Data show that these are accessed by all our stakeholder groups while evaluations indicate these have been useful. Discussion: While the results are encouraging, PHCRIS has the potential to improve what it does through more rigorous monitoring and evaluation as well as better engagement with our stakeholders.